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Shipping & Returns

Shipping

All baskets over £200 include complimentary shipping.

Returns are also free in the UK.

All shipping is by DPD next day delivery direct to your office or home.

Delivery may take a little longer in the lead up to Christmas.

We also deliver within the European Union. Unfortunately, we do not yet ship beyond.

Returns Policy

We are happy to return any unsuitable items within 20 days provided that they haven’t been worn or washed and are in good shape for re-sale.

Returning your Aethel package within the UK

Simply click here, enter your order number, email address and select your reason for the return.

You will receive an email allowing you to make your free return. You can then find the most convenient local places to drop your package off and a link to track the progress of your return.

Please fold the item back into its box, wrap the box securely, fix the label to your package and take it to the drop off point.

There are 7,400 drop off points throughout the UK but if you are not near one, please let us know and we will send you a RoyalMail returns label. Email us at help@aethel.com.

Once we receive the knitwear back in its original condition, we’ll immediately refund your money and send a confirmation email.

Otherwise, if you would prefer to, simply return the items direct to us at aethel, 94, Cloudesley Road, London, N1 0EB.

Returning your Aethel package from outside the UK

We do not offer free returns from outside the UK. Please fold your item back into its box, wrap up the box securely, fix the label to your package and post it back to us.

Once we receive the item in its original condition we will refund your money and send you an email to confirm.

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